Shipping:
We ship most of our orders using UPS® or Canada Post®. Depending on your post office, shipments usually takes 3 to 4 days.

Missing And Incorrect Items In Order:
Packing orders involves human interaction. Occasionally human error results in a missing or incorrect item being sent with your order. If this happens, notify us immediately (preferably by Email). We will resolve each problem on a case by case basis.

Lithium Polymer Batteries:
Once you receive your battery or battery pack, test it for low voltage condition before you charge or discharge the battery. There is no warranty for any Lithium Polymer battery or battery pack once you have placed it on a charger. Once you use or discharge a Lithium Polymer battery or battery pack there is no warranty. As used in R/C applications discharge rates exceed the manufacturer's specified maximum rates for these cells. Therefore, the use of Lithium Polymer batteries in radio-controlled models is to be considered experimental, and there is no warranty, expressed or implied, with respect to the capacity, life in cycles, storage, or discharge characteristics of cells in RC use, nor any other use nor aspect. We strongly suggest you follow AMA or MAAC safety precautions with these cells. Since we cannot guarentee customers will follow the proper safety precautions and use an appropriate well functioning charger with the correct settings, therefore, B&Y Hobby Supplies assumes no responsibility for the use of Lithium Polymer battery products by our customers. Your use of this product means you accept our terms and you are fully responsible for any consequences of your use.
Important Safe Use Document for Lithium Polymer,You can see here(htm) download here(pdf). Buyer must read and understand these safety instructions and warnings before using or charging your lithium polymer batteries.

Returned Merchandise:
Any merchandise returned for a refund must be returned within 30 days of purchase. The merchandise must be unused, in its original package, and in resalable condition. We will not exchange or refund any product with a product package having "defective" or anything else written on it. Installing a servo constitutes used merchandise. Servo returns must include the complete unopened accessory package. All returns must include a copy of the original packing list that came with your shipment. For merchandise that is not defective, you may be charged a re-stocking fee equal to our original cost of shipping. You must include a note with the reason for return or exchange or we will not process your return.

Defective Merchandise:
Defective products can be returned for refund or exchange under the following conditions: Merchandise must be returned unused in its original package. Do not write on the package. Include a brief note describing the defect on a separate piece of paper. Installing and using a battery constitutes used merchandise. Installing a servo constitutes used merchandise. Servo returns must include the complete unopened accessory package. Any servo return with an incomplete or missing package will not be exchanged or refunded. Mechanical damage such as stripped gears, broken control horns, and cracked cases will not be covered by our 14 day warranty. Defective merchandise will only be replaced or refunded within 14 days of purchase.Defective merchandise will be replaced or refunded at our discretion.

Limits Of Responsibility:
We accept no responsibility for crash damage. It is impossible to determine for certain whether crash damage was the result of a radio system failure or pilot error. We accept no responsibility for crash damage occurring during the use of a radio-controlled model.

Shipping Damage Or Packages Lost In The Mail:
All merchandise is shipped insured. Notify us about the damage or loss and we will start the claim process. You will then be advised of the status of your claim.

Product Pricing:
All prices are subject to change without notice.

Product Specifications:
All product descriptions and specifications are subject to change without notice.